Shipping policy

Shipping Policy

Last Updated: September 24, 2025

At Jo’s Pet Deals, getting your order to you quickly and safely is our top priority. We proudly offer FREE worldwide shipping 🌍🐾 on all orders — no hidden fees, ever.

🌍 Countries We Ship To

Jo’s Pet Deals currently ships to the United Kingdom, United States, Spain, Portugal, Netherlands, Belgium, Sweden, Denmark, France, Ireland, Italy, Austria and Poland. We’re always working to expand our delivery regions to help more pet families worldwide.

1. Processing Time

  • Orders are processed as soon as payment is confirmed.

  • All items go through quality checks & careful packaging before dispatch.

  • Processing takes 1–4 business days.

2. Shipping Time

  • Standard Shipping: 10–15 business days (varies by location).

  • Total Delivery Time: Processing (1–4 days) + Shipping (10–15 days).

  • Please note: Customs clearance, holidays, or carrier delays may extend shipping times.

  • Some European orders (including Poland) may arrive sooner depending on local courier services and product availability.

3. Order Tracking

  • Once your order ships, you’ll receive a confirmation email with tracking details.

  • You can track your package anytime using our [Order Tracking Page].

  • Not all carriers provide full tracking, but we’ll always keep you updated where possible.

4. Shipping Costs

✅ FREE Shipping on all orders – worldwide! 🎉

5. Shipping Destinations

We currently ship to:

🇬🇧 United Kingdom
🇺🇸 United States
🇪🇸 Spain
🇵🇹 Portugal
🇳🇱 Netherlands
🇧🇪 Belgium
🇸🇪 Sweden
🇩🇰 Denmark
🇫🇷 France
🇮🇪 Ireland
🇮🇹 Italy
🇦🇹 Austria
🇵🇱 Poland

📌 If your country isn’t listed, please email us at info@jospetdeals.com and we’ll confirm availability.

6. Customs, Duties & Taxes

  • Orders may be subject to import duties, taxes, or customs fees, depending on your country’s regulations.

  • These charges are the responsibility of the buyer.

  • If you’re unsure, please check with your local customs office before ordering.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes or Military APO/FPO addresses.

  • Delivery times may be longer in remote or high-risk areas.

8. Delayed or Lost Packages

  • If your package is delayed, please allow extra time during busy periods or customs checks.

  • If your package is lost, contact us at info@jospetdeals.com and we’ll assist with a replacement or refund.

9. Returns & Refunds

We aim to reduce our carbon footprint 🌱. In most cases, we provide easy refunds without requiring returns.
📌 Full details can be found in our [Refund & Return Policy].

10. Contact Us

📩 Email: info@jospetdeals.com
📍 Address: Rua Vale Silves 126, PT-08, 8365-235, Portugal
🕒 Business Hours: Monday – Friday, 9 AM – 6 PM (GMT)