Privacy policy

Privacy Policy
Last Updated: April 27, 2026

At Jo’s Pet Deals (“we,” “us,” or “our”), we respect and protect your privacy 💜🐾. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.jospetdeals.com  (the “Site”), use our services, or interact with us.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information in three ways: directly from you, automatically through cookies, and from trusted third-party providers.

A. Information You Provide to Us

  • Name, email address, phone number, shipping and billing address
  • Order details (products purchased, payment confirmation, order notes)
  • Account details (if created), including login information
  • Information provided when contacting customer support
  • Shopping activity such as items added to cart or wishlist

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

  • Device type, browser, and operating system
  • IP address and general location (country/region)
  • Pages viewed, time spent, and browsing behavior
  • Referring websites or search terms

C. Information from Third Parties

We may receive information from:

  • Payment processors (to securely process payments)
  • Shipping providers (to deliver your order)
  • Analytics and marketing tools (to improve performance and advertising)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders (including payments, shipping, and returns)
  • Communicate with you about your orders or enquiries
  • Improve our website, products, and customer experience
  • Send marketing emails and offers (you can opt out at any time)
  • Prevent fraud and maintain security
  • Comply with legal obligations

3. Marketing & Advertising

We may use your data to show relevant ads on platforms such as Google, Facebook, Instagram, and Pinterest.

📌 Opt-Out:
You can unsubscribe from marketing emails at any time using the unsubscribe link in emails or by contacting us at info@jospetdeals.com.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance and user experience
  • Analyse traffic and behaviour
  • Deliver relevant advertising

📌 You can manage or disable cookies through your browser settings.
Please note that some features of the Site may not function properly if cookies are disabled.

For more information, see Shopify’s Cookie Policy.

5. Sharing Your Information

We only share your information when necessary to operate our business, including with:

  • Payment providers (for secure transactions)
  • Shipping partners (to deliver your orders)
  • Service providers (e.g. email, analytics, marketing tools)

We do not sell your personal information.

6. Data Security & Retention

We take your data security seriously.

🔒 We use:

  • SSL encryption
  • Secure hosting and firewalls
  • Restricted access to personal data

We retain personal data only as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes

7. Your Rights

If you are located in the EU, UK, or certain other regions, you have the right to:

✔ Access the personal data we hold about you
✔ Request corrections or updates
✔ Request deletion of your data
✔ Object to or restrict processing
✔ Withdraw consent for marketing

📌 To exercise your rights, contact us at info@jospetdeals.com with “Privacy Request” in the subject line.

8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, you can reach us at:

📩 Email: info@jospetdeals.com
💬 Live Chat: Available on our website (click the chat bubble)
📍 Business Address: Rua Vale Silves 126, PT-08, 8365-235, Portugal
🕒 Support Hours: Monday – Friday, 9 AM – 6 PM (GMT)