Your Right to Cancel (30-Day Guarantee)
Content:
Your Right to Cancel (30-Day Guarantee)
At Jo's Pet Deals, we offer a 30-day cancellation and return window — exceeding the EU's statutory 14-day cooling-off period.
How to cancel or return your order:
- Email us at info@jospetdeals.com within 30 days of receiving your order
- Include your order number and reason for cancellation
- We'll respond within 24 hours with next steps
- Refunds are processed within 3 business days of receiving your return
Phone: +351 934 370 168 Business Hours: Monday–Friday, 9AM–6PM (Portugal time)
Please note: Digital products (such as eBooks) are exempt from the right of withdrawal once the download has been accessed.