Frequently Asked Questions

1. Orders & Shipping

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders.

Q: Where do you ship to?
A: We currently ship to:

  • United Kingdom 🇬🇧

  • United States 🇺🇸

  • Most of Europe, including Portugal, Spain, Germany, Netherlands, Belgium, Switzerland, and Ireland 🇪🇺

We’re always working to expand our shipping options, so more countries will be added soon! 🌍

Q: How long will my order take to arrive?
A: Shipping times vary depending on your location. Orders typically arrive within 7-15 business days.

Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a tracking number via email. You can track your order on our Order Tracking Page.

2. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee! If you’re not happy with your order, contact us, and we’ll arrange a replacement or refund.

Q: How do I request a return or exchange?
A: Simply email our support team at [your email] with your order details, and we’ll guide you through the process.

Q: Do I need to return the item to get a refund?
A: In most cases, you don’t need to return the item! We try to make the process as hassle-free as possible.

3. Payments & Discounts

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment options.

Q: Do you offer discounts or promo codes?
A: Yes! Sign up for our newsletter or follow us on social media for exclusive discounts and sales.

Q: Do you sell gift cards?
A: Yes! You can purchase a Jo's Pet Deals Gift Card for any pet lover.

4. Product Questions

Q: How do I choose the right size for my pet?
A: Each product page includes a size chart. If you need help, feel free to message us!

Harness Size Guide 🐾

  • XXS / XS – Best for tiny puppies, toy breeds, or dogs under 5 lbs (2.2 kg).

  • S – Fits small puppies and toy breeds (5–10 lbs / 2.2–4.5 kg).

  • M – Fits medium puppies and small dog breeds (10–20 lbs / 4.5–9 kg).

  • L – Fits larger puppies and medium-sized dog breeds (20–40 lbs / 9–18 kg).

  • XL – Fits large puppies and dogs over 40 lbs (18+ kg).

👉 To measure: Wrap a soft tape measure around your pet’s neck (where a collar sits) and chest (just behind the front legs). If your pet is between sizes, size up – our harnesses are adjustable.

 

Q: How do I choose the right size for my pet?
A: Each product page includes a size chart. If you need help, feel free to message us!

Q: Are your pet beds and accessories washable?
A: Yes! Most of our products are machine washable or easy to clean. Check the product description for details.

Q: Do you sell products for both dogs and cats?
A: Yes! We specialize in products for both cats and dogs, including beds, harnesses, toys, and more.

5. Contact & Support

Q: How can I contact customer support?
A: You can email us at [your email] or send us a message through our Contact Page.

Q: What if I have a problem with my order?
A: Don’t worry! We’re here to help. Contact us, and we’ll sort it out quickly.