Frequently Asked Questions
1. Orders & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders.
Q: Where do you ship to?
A: We currently ship to the United Kingdom, Portugal, and the United States, with plans to expand to more countries soon!
Q: How long will my order take to arrive?
A: Shipping times vary depending on your location. Orders typically arrive within 7-15 business days.
Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a tracking number via email. You can track your order on our Order Tracking Page.
2. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee! If you’re not happy with your order, contact us, and we’ll arrange a replacement or refund.
Q: How do I request a return or exchange?
A: Simply email our support team at [your email] with your order details, and we’ll guide you through the process.
Q: Do I need to return the item to get a refund?
A: In most cases, you don’t need to return the item! We try to make the process as hassle-free as possible.
3. Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment options.
Q: Do you offer discounts or promo codes?
A: Yes! Sign up for our newsletter or follow us on social media for exclusive discounts and sales.
Q: Do you sell gift cards?
A: Yes! You can purchase a Jo's Pet Deals Gift Card for any pet lover.
4. Product Questions
Q: How do I choose the right size for my pet?
A: Each product page includes a size chart. If you need help, feel free to message us!
Q: Are your pet beds and accessories washable?
A: Yes! Most of our products are machine washable or easy to clean. Check the product description for details.
Q: Do you sell products for both dogs and cats?
A: Yes! We specialize in products for both cats and dogs, including beds, harnesses, toys, and more.
5. Contact & Support
Q: How can I contact customer support?
A: You can email us at [your email] or send us a message through our Contact Page.
Q: What if I have a problem with my order?
A: Don’t worry! We’re here to help. Contact us, and we’ll sort it out quickly.
