Frequently Asked Questions

Frequently Asked Questions

Have a question about shopping at Jo’s Pet Deals? Find helpful answers below or email info@jospetdeals.com for a hand. 💜

1. Orders & Shipping

Do you offer free shipping?
Yes! We offer free standard shipping on all orders to our supported destinations, with no minimum spend.

Where do you ship?
We currently ship to:

  • United Kingdom

  • United States

  • Portugal

  • Spain

  • France

  • Germany

  • Netherlands

  • Belgium

  • Ireland

  • Italy

  • Austria

  • Poland

  • Denmark

  • Sweden

  • Finland

If your country isn’t listed, please email info@jospetdeals.com before ordering so we can confirm availability.

How long will my order take to arrive?
Please allow 1–4 business days for processing, followed by an estimated 10–15 business days for shipping.

This means an estimated total of 11–19 business days. Delivery times vary by destination and product, and customs clearance, public holidays or carrier delays may extend these estimates.

See our Shipping Policy for full details, including any applicable customs charges.

How can I track my order?
Once your order ships, we’ll email you the available tracking details. If you need help tracking your parcel, email info@jospetdeals.com with your order number.

2. Returns & Refunds

What is your return policy?
You can request a return within 30 days of delivery. Eligibility, item condition requirements and exceptions are explained in our Returns & Refunds Policy.

Please contact us before sending anything back so we can provide the correct instructions and return address.

How do I request a return or exchange?
Email info@jospetdeals.com with your order number and details of your request. If your item arrived damaged or incorrect, please include clear photos to help us assess the problem.

Do I need to return the item to receive a refund?
A return may be required. In some cases, we may offer a refund without asking you to return the item. This is assessed case by case, so please contact us first.

Who pays for return shipping?
For a change-of-mind return, return shipping costs are your responsibility. If your item is faulty or incorrect, contact us so we can explain the next steps.

3. Payments & Discounts

What payment methods do you accept?
We accept credit and debit cards, PayPal and any additional payment methods displayed at checkout. Available options may vary by country.

Can I pay in instalments?
Instalment options may be available through PayPal for eligible customers. If offered, you’ll see the payment schedule and terms when completing payment.

Availability and approval are determined by the payment provider and depend on your country and account.

Do you offer discounts or promotional codes?
Yes! Sign up for our newsletter and follow Jo’s Pet Deals on social media for offers, product news and pet care tips. Each promotion has its own terms and exclusions.

Do you sell gift cards?
Yes! Jo’s Pet Deals gift cards are available for pet lovers who would enjoy choosing something themselves.

4. Product Questions

How do I choose the right size for my pet?
Use the size chart and measurements on the individual product page. Sizes vary between products, so an S, M or L will not necessarily fit the same across different items.

For harnesses and clothing, check the measurements requested in the listing, such as chest circumference, neck circumference and back length. Breed and weight alone cannot confirm the right fit.

If your pet falls between sizes, email info@jospetdeals.com with their measurements and the product name before ordering.

Are your pet beds and accessories washable?
Cleaning instructions vary by product. Some items have machine-washable covers, while others require hand washing or spot cleaning.

Check the product description and supplied care label before washing.

Which pets do you sell products for?
We offer products for dogs, cats, rabbits, guinea pigs and chickens, alongside personalised gifts and keepsakes for pet lovers.

5. Contact & Support

How can I contact you?
Email info@jospetdeals.com or use our Contact Page.

Our business hours are Monday–Friday, 9 am–6 pm, Portugal local time.

What if I have a problem with my order?
Please email us with your order number and a description of the issue. Include photos if relevant, and we’ll help you with the next steps.

Where is Jo’s Pet Deals based?
Jo’s Pet Deals is an independent, online-only pet store based in the Algarve, Portugal.

Pet Care with Heart 💜